As part of the newly launched National Aged Care Mandatory Quality Indicator Program (QI Program), approved Aged Care providers are required to conduct two quarterly consumer surveys, starting in the April-June 2023 Quarter and reporting no later than 21 July.
Read MoreTwilight Aged Care implemented a successful change program to improve residential care. The change was achieved through regularly gathering feedback and empowering staff. This led to excellent satisfaction with services (98%) and strong staff engagement (87%).
Read MoreThe shift towards consumer-driven funding and greater customer choice in aged care is driving a corresponding and critical shift in focus away from simply complying with government standards, to better understanding and satisfying client and resident needs.
Read MoreWe had a very positive response to the breakfast, and were heartened to see such a high level of engagement with this increasingly topical issue.
Read MoreIn 2018, Afford was named Voice Project’s Change Challenge award winner for the large organisation category. It was a truly remarkable achievement for Afford, who in the space of just two years transformed the work environment for their 1300 strong workforce.
Read MoreWhile many of us would be aware of the negative consequences of poor work, health and safety, including a loss of productivity and medical costs, you may not realise that work-related injuries and diseases have been costing our economy close to 5% of GDP.
Read MoreHear from the National winner of the Voice Project Change Challenge Award (Enterprise Category) - House with No Steps. Speakers Kim Parish (Chief People Officer) and Andrew Richardson (CEO) share how they were able to achieve significant improvements for their workforce whilst responding to huge industry disruption and uncertainty in the disability services sector.
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