Help is here! Mandatory Quality Indicators: Aged Care Consumer Surveys
As part of the newly launched National Aged Care Mandatory Quality Indicator Program (QI Program), approved Aged Care providers are required to conduct two quarterly consumer surveys, starting in the April-June 2023 Quarter and reporting no later than 21 July. The indicators support providers with robust, valid data to measure and monitor their performance and support continuous improvement in the quality of care they provide.
The two surveys are:
Consumer experience – the percentage of care recipients who report ‘good’ or ‘excellent’ experience of the service
Quality of life – the percentage of care recipients who report ‘good’ or ‘excellent’ quality of life.
There are three versions of the surveys – one each for residents, family/carers, and independent interviewers who can assist with completion of the surveys. There are strict protocols for distributing, collating and reporting these surveys.
To assist with data collection, Voice Project has been granted a sub-licence from the Dept of Health and Aged Care to provide online surveys that comply with the Program requirements and can be distributed simply and easily, providing significant efficiencies and compliance assurance.
One single survey link that flexibly delivers all three versions of both QCE-ACC and QOL-ACC using sophisticated survey display logic
Data is reported through our interactive Voice Portal to view trends and patterns across the 12 questions
A summary Excel report is provided in the format required for submission for each Facility through the My Aged Care provider portal, saving your team hours in complex analysis and reporting
In line with manual requirements and Accountability Principles mandates, Voice Project supports anonymous collection of consumer experience and quality of life assessments
One annual subscription fee based on size of your organisation (staff headcount)
Additional options include optional resident details for follow-up, NPS score, open text comments
Can be embedded in a more comprehensive Service Quality Survey to avoid survey fatigue
The QI Program Manual 3.0 – Part A provides further information for collecting and reporting data on the existing and new quality indicators, including consumer experience and quality of life.
Further information on the new quality indicators is also available on the QI Program website.
Find out more, contact Voice Project.