IT Service Quality Benchmark
IT Service Quality Benchmark
Technology continues to be the foundation of internal operations and education delivery for universities. Assessing, monitoring and improving staff and student perceptions of IT service quality is therefore a crucial part of continuous business improvement
The IT Service Quality Benchmark survey was developed to help universities understand staff and student experience with the use of technology infrastructure and network as well as their satisfaction with IT service quality in the organisation. As a widely adopted survey tool in the sector, it also allows universities to compare their IT service quality to their peers, and as such has been a driver of improvements across the sector
Voice Project’s reputation within the sector in the engagement survey space and expertise in data collection and analysis made us a prime candidate to take on this industry wide initiative in 2016. We hope to not only continue the initiative but improve it over time and make it more valuable for our clients.
Voice Project provides research-backed surveys that measure employee engagement, leadership capability and customer satisfaction. These state-of-the-art surveys help organisations get the best feedback to drive positive change. Voice Project works with organisations across the not-for profit, private and public sectors. Get in touch.